Shipping and Returns Policy
Last updated: September 2025
We aim to pack and ship all orders with care and intention.
Processing Times
All orders are processed within 2–5 business days. During busy periods, such as holidays or product launches, processing may take a little longer. You’ll receive an email confirmation once your order has been shipped.
Shipping Rates and Delivery Estimates
Free Standard Shipping Australia Wide
Within Australia: 2–5 business days
International: We currently don’t delivery outside of Australia - When we do, the cost will be calculated at checkout based on weight and size.
Please note that delays may occur due to customs or postal service disruptions beyond our control.
Tracking Your Order
Once shipped, you’ll receive a tracking number via email. If you haven't received it or have any issues, please contact us at susan@lighenthemood.com.au
Lost or Damaged Items
If your order arrives damaged or goes missing, please contact us at susan@lightenthemood.com.au within 7 days of delivery so we can help resolve the issue.
Returns and Refunds
Due to the handmade and made-to-order nature of my products, I do not offer returns or exchanges for change of mind.
Please note: For hygiene reasons, wearable items such as eye masks and eye pillows cannot be returned or exchanged.
If your item arrives damaged or faulty, please contact me within 7 days of delivery at susan@lightenthemood.com.au with a description and clear photo of the issue. I’ll be happy to arrange a replacement or refund where appropriate.
Your satisfaction matters, so feel free to get in touch with any concerns.